Q&A

 

Who are your typical clients?

The clients we work with are motivated to make changes that get short-term and long-term results, fully cooperate with our process, and implement changes and solutions to get results. When someone contacts us, it is often because they are experiencing challenges in communication, efficiency, productivity, customer service, or any number of employee, management or organizational issues. Having the right team members with the appropriate attitudes, utilizing their strengths and having the right skills can get great results. However, if those components are lacking, there can be major problems. If the things we mention on this website are happening in your workplace and what we are saying resonates with you, then you might be a good fit as one of our clients.

How would you help a company improve communications and efficiency or increase profits and productivity?

We start by spending time with management teams and employees. We ask questions and listen to what you tell us and make observations. In the course of our conversations, we discover clues about the root issues to the efficiency, productivity, profit, and communication challenges. From there, working with you, we identify the best plan for your needs and for achieving maximum results.

Do you work with large and small corporations?

We work with all business sizes, as well as with various types of businesses. For instance, healthcare practitioners and healthcare facilities, the judicial system, government agencies, churches, colleges and universities, and community organizations, and also with businesses in the hospitality, music, and the arts industries.

Do you customize or prepackage services that you offer?

We only offer our services after we have spent time with our potential clients and have done an analysis to determine if we are actually a good fit for each other. That way, we can better assist clients to identify their strengths and greatest needs and then to customize our training, coaching, and consulting services based on our findings.

Do you have set package fees?

Understanding that no two organizations are the same, we want to be fair and charge clients only for what they need rather than for what previous clients have needed or wanted.

What trends are you seeing in the workplace?

We are seeing trends where more employees are caregiving for aging or disabled loved ones, or special needs children or family members. We are also seeing more employees who have issues at work because of head traumas resulting from sports injuries, automobile accidents, or war injuries and traumas, and from other traumatic types of personal situations like domestic violence, physical or sexual abuse. There is a rise in drug and alcohol abuse and prescription medication impairment and an increasing number of individuals at all levels of employment who are dealing with high levels of chronic stress and burnout. Many healthcare practitioners are feeling like hamsters on a wheel that is spinning out of control. Hopelessness and feeling stuck are common complaints that we’re hearing more often among employees and employers. There’s also a growing number of employees unhappy about the decrease in company benefits. Unfortunately, another trend we’re seeing is an increase in bullying in the workplace—no matter what size the business might be. Many employees say that they feel inadequately trained for what is expected of them in their jobs. While they may have college degrees, they feel that they have not received appropriate training for their workplace position and the expectations employers have of them.

A final trend to mention here is that of military veterans returning home and transitioning to civilian jobs and life with their loved ones. Often they are coping with physical injuries, Post Traumatic Stress Disorder (PTSD) and emotional traumas related to their experiences while serving our nation. They are our heroes and they have much to offer in the workplace, so they deserve our respect, compassion, and patience as they adjust to life at home again. Most say that their lives are never the same after serving our country in war zones. At the very least, we should be willing to walk with them on their journeys in the workplace, since they sacrificed their lives for our freedom.

How would being in a car accident affect someone’s work ability? Shouldn’t that person be okay if he/she just returns to work after the accident?

Having worked daily with individuals who have had mild traumatic brain injuries (like concussions from sports injuries and auto accidents), as well as having spent thousands of hours working daily with individuals who have had more devastating head injuries and severe short-term memory loss, we can say emphatically that traumas can have immediate and long-term affects on all aspects of their lives, careers, and job performance. The part of the brain that’s injured and the extent of recovery determines which tasks someone can do when returning to work. Naturally, the more severe the injury, the greater the recovery time, but individuals who have been injured are usually grateful for the opportunity to return to work and be productive. It’s up to the companies to work patiently with them to identify the tasks that they can best perform.

Can losing a loved one, having a financial loss, physical loss, or other loss possibly affect someone’s life in the workplace?

Emotional, physical, and financial losses can be very traumatic and devastating. Pushing forward while attempting to deal with a painful loss can lead to a decreased ability to think clearly and to do the job well. The person may battle depression, insomnia, fatigue, headaches, waves of grief, overwhelm, sadness, hopelessness, and thoughts of what could have been done differently, to name a few. All of these distract someone from doing their best at work. That is why we want to help you develop a plan to better assist these individuals. Helping good employees through their struggles is far more cost effective than hiring new employees and training them.

Are you counselors?

While we are not counselors, we are experienced coaches and consultants, who for many years, have worked closely to help individuals and families rebuild their lives after traumas and losses. We have also coached and trained business owners and employees too. We simply want the best results possible for you, your employees, and your organization. To do that, it sometimes means that individuals need to sort through life’s devastating events with the help of a licensed professional counselor, so they can successfully move forward long-term. When that’s the case, we are certain that your human resource personnel will be able refer those colleagues or employees to the appropriate professionals in your local community.